How HerDoc telehealth appointments work
What happens in a HerDoc online GP appointment?
You start online, share the key details, speak with a GP by phone where available, then leave with clear next-step advice. Information you share before the consult helps the GP prepare; it does not diagnose, prescribe, issue certificates, make referrals or decide treatment.
1. Start with the reason for the consult
Choose the closest reason for your appointment, such as an everyday symptom, certificate request, medication question, referral question, blood test question or women’s health concern.
If the concern feels urgent or unsafe, follow urgent-care guidance instead of waiting for routine telehealth.
- Main symptom or request
- When it started
- How severe it is
- What you want to clarify
2. Share relevant context
Context may include medicines, allergies, previous results, recent treatment, pregnancy or breastfeeding where relevant and what has changed recently.
This context helps the GP prepare, but it does not replace the clinical consult. Any automated or administrative intake is preparation only; it does not diagnose, prescribe, issue certificates, make referrals or decide treatment.
- Medicines
- Allergies
- Relevant history
- Previous results
3. Speak with the GP
The GP listens, asks follow-up questions, checks safety and explains the next step.
If the GP does not have enough information to assess the concern safely online, they may recommend another consult format, in-person care, urgent care or another pathway.
- Doctor-led consult
- Safety questions
- Safety checks
- Next-step advice
4. Follow the next step
Your GP will talk through the concern and explain the next step. That might include advice, follow-up, a certificate or medication discussion, a referral or pathology discussion, or advice to seek in-person or urgent care.
The next step depends on the GP’s assessment.
- Advice or follow-up
- Request discussion
- In-person care guidance
- Urgent-care guidance
When telehealth may not be suitable
- Emergencies
- Severe symptoms
- Rapidly worsening symptoms
- Symptoms needing immediate examination
When to seek urgent care
Call 000 or go to an emergency department for severe, sudden, rapidly worsening or dangerous symptoms.
- Chest pain
- Stroke signs
- Severe breathing difficulty
- Severe bleeding or pain
- Fainting or collapse
- Immediate danger or risk of harm
Want to know when HerDoc launches?
HerDoc is preparing to launch and is not taking appointments yet. Join the waiting list for booking availability updates.
Related pages
FAQs
Is pre-consult information a diagnosis?
No. Pre-consult information helps prepare the GP. Clinical decisions are made by the treating doctor during the consult.
What should I prepare?
Prepare your main concern, symptom timing, medicines, allergies, relevant history, previous results and what you are hoping to clarify.
What if phone telehealth is not the right setting?
The GP may recommend in-person care, urgent care, tests, follow-up or another pathway if phone telehealth is not safe or sufficient.
Are prescriptions or certificates automatic?
No. Requests can be discussed, but prescriptions, certificates, referrals and tests depend on the doctor’s assessment.