How HerDoc telehealth appointments work
What happens in a HerDoc online GP appointment?
Book your GP appointment online, speak with an Ahpra-registered HerDoc GP by phone, then receive any clinically appropriate prescriptions, referrals, test requests or medical certificates on your phone. Information you share before the consult helps the GP prepare; the treating doctor makes all clinical decisions.
1. Book online
Book your GP appointment online at a time that suits you. Simple, convenient healthcare designed around your busy life.
Choose the closest reason for your appointment, such as an everyday symptom, certificate request, medication question, referral question, blood test question or women’s health concern.
Share relevant context such as medicines, allergies, previous results, recent treatment, pregnancy or breastfeeding where relevant and what has changed recently. This preparation does not diagnose, prescribe, issue certificates, make referrals or decide treatment.
If the concern feels urgent or unsafe, follow urgent-care guidance instead of waiting for routine telehealth.
- Main symptom or request
- When it started
- How severe it is
- Medicines, allergies and relevant history
2. Speak with a HerDoc Australian GP
An Ahpra-registered HerDoc GP calls you for a confidential telehealth consultation to discuss your health concerns, assess your needs and recommend appropriate next steps.
The GP listens, asks follow-up questions and checks whether phone care is suitable. If they do not have enough information to assess the concern safely online, they may recommend another consult format, in-person care, urgent care or another pathway.
- Doctor-led consult
- Follow-up questions
- Safety checks
- Suitability for phone care
3. Get what you need, straight to your phone
When clinically appropriate, receive prescriptions, blood test and imaging referrals, specialist referrals and medical certificates directly on your phone. Electronic prescriptions can be filled at participating pharmacies across Australia.
What you receive depends on the GP’s assessment. They may instead recommend advice, follow-up, in-person care, urgent care or another pathway.
- Advice or follow-up
- Clinically appropriate documents or requests
- In-person care guidance
- Urgent-care guidance
When telehealth may not be suitable
- Emergencies
- Severe symptoms
- Rapidly worsening symptoms
- Symptoms needing immediate examination
When to seek urgent care
Call 000 or go to an emergency department for severe, sudden, rapidly worsening or dangerous symptoms.
- Chest pain
- Stroke signs
- Severe breathing difficulty
- Severe bleeding or pain
- Fainting or collapse
- Immediate danger or risk of harm
Want to know when HerDoc launches?
HerDoc is preparing to launch and is not taking appointments yet. Join the waiting list for booking availability updates.
Related pages
FAQs
Is pre-consult information a diagnosis?
No. Pre-consult information helps prepare the GP. Clinical decisions are made by the treating doctor during the consult.
What should I prepare?
Prepare your main concern, symptom timing, medicines, allergies, relevant history, previous results and what you are hoping to clarify.
What if phone telehealth is not the right setting?
The GP may recommend in-person care, urgent care, tests, follow-up or another pathway if phone telehealth is not safe or sufficient.
Are prescriptions or certificates automatic?
No. Requests can be discussed, but prescriptions, certificates, referrals and tests depend on the doctor’s assessment.