Ongoing GP care · Results and follow-up
Follow-up appointments and results with HerDoc
Return for the same concern, review information gathered after an appointment or discuss a HerDoc-requested result. Repeat care is a normal part of working out what happens next.
Can I return to HerDoc for follow-up and results?
Yes. HerDoc welcomes repeat appointments, and you can choose the same GP again when that GP has an available time. HerDoc-requested pathology and imaging results return to HerDoc; an SMS and email link you to your dashboard when a result is available, where you can log in and book a separate, paid appointment with your chosen GP.
Return to the same GP or choose another
Log in to your HerDoc dashboard or portal and select the option to rebook for the same concern. You can choose the same GP for continuity when that GP has an available appointment, or choose another HerDoc GP.
Another HerDoc GP can also continue the conversation. Have the earlier plan, what has changed, current medicines and any new records or readings available so the appointment can focus on your current question.
What happens to HerDoc-requested results
Pathology and imaging results requested through HerDoc return to HerDoc. When a result is available, HerDoc sends an SMS and email with a link to your dashboard. Log in, select the option to rebook and choose the GP you want.
Notification is not the same as medical interpretation. The GP considers why the test was requested, the report, your symptoms, medicines, health history and whether anything has changed. The separate understanding-results page explains how values and reference ranges are considered.
Every later appointment has its own fee
A results discussion or follow-up is a new HerDoc consultation, so it is booked and paid for separately. You can choose a short or long consultation based on what you need to cover; see HerDoc pricing for current fees and how consultation length is confirmed.
If intake determines before the GP consultation that telehealth is not appropriate, you receive a clear explanation, the consultation does not proceed and you are not charged. Once the GP consultation has started, the consultation fee applies, including when the GP recommends face-to-face care or another service.
Results or records from elsewhere
HerDoc does not automatically receive pathology or imaging results ordered by another clinic. You can upload an image or PDF during intake and discuss the report, why it was ordered and any advice already given. Responsibility for follow-up depends on what the result relates to, who ordered it, the instructions already given and whether another clinician has agreed to take over; do not assume HerDoc is monitoring an outside result unless this has been confirmed.
Follow any instructions from the ordering doctor or service, particularly if they asked you to contact them or arrange prompt review.
Do not wait for routine follow-up when faster care is needed
Act on any prompt or emergency instructions given by the ordering doctor, laboratory, imaging service or another treating professional. Do not wait for a routine HerDoc result appointment if symptoms are severe, sudden, rapidly worsening or feel dangerous.
Call 000 for an emergency. Seek prompt local care when a result or symptom needs examination, immediate treatment, repeat sampling, close monitoring or another service. A result notification tells you that a result is available; it does not interpret the result or replace instructions already given by the doctor or testing provider.
When telehealth may not be suitable
- An emergency
- Immediate treatment or physical examination
- Urgent repeat sampling or close local monitoring
- An outside result that HerDoc has not agreed to monitor
When to seek urgent care
Call 000 for an emergency. Follow instructions already given by the doctor or testing provider and seek prompt local care if symptoms worsen or prompt review was advised.
- An emergency
- Severe or rapidly worsening symptoms
- A result already identified as needing prompt review
- Symptoms needing immediate examination or treatment
Want updates about HerDoc follow-up appointments?
Join the waiting list for updates about HerDoc phone GP appointments. Joining does not book a result review or transfer responsibility from another treating service.
Related pages
FAQs
Does HerDoc provide ongoing and repeat GP care?
Yes. HerDoc welcomes repeat appointments for the same concern, a result, changing symptoms or another step in an earlier plan. The GP will consider what has changed and whether the next part can happen by phone.
Can I book another appointment for the same concern?
Yes. You can return when symptoms continue, new information becomes available or you want to review the earlier plan. Each appointment is booked and paid for separately.
How do I return to the same HerDoc GP for follow-up?
Log in to your HerDoc dashboard or portal, select the option to rebook and choose that GP when they have an available appointment. You can choose another HerDoc GP if the original GP is not available at a useful time.
Can a different HerDoc GP continue my care?
Yes. Another HerDoc GP can discuss the concern using the HerDoc record and the information you provide. Have any new results, medicines, symptoms or advice handy so the new GP can understand what changed.
Is my preferred GP always available?
No. Booking the same GP depends on that GP having an available appointment. You can choose another HerDoc GP if the preferred doctor is unavailable or the timing does not work for you.
Where do HerDoc-requested pathology and imaging results go?
They return to HerDoc. This applies to pathology and imaging requested through HerDoc, not results ordered by another clinic unless those results are separately provided to HerDoc.
How will I know when a HerDoc-requested result is available?
HerDoc sends an SMS and email with a link to your dashboard when the result is available. Log in and rebook with your chosen GP; the notification does not replace a GP discussion.
Do I need to book an appointment to discuss a result?
Yes. Use the link in the SMS or email to open your dashboard, log in and book a separate GP appointment. You can choose the GP you want, and the GP can consider the result alongside why it was ordered and how you are feeling.
Is a results or follow-up consultation included in the earlier consultation fee?
No. Every results or follow-up consultation is separately booked and paid. See the pricing page for current consultation choices and fees.
Can I book the GP who originally ordered the test?
Yes, if that GP has an available appointment. Open the dashboard from the result notification, log in, select rebook and choose the ordering GP or another HerDoc GP.
Can I discuss results ordered by another clinic?
Yes. You can upload an image or PDF during intake and discuss the report and relevant context during the appointment. Follow-up responsibility depends on the result, who ordered it, the instructions already given and whether another clinician has agreed to take over.
Can HerDoc send summaries, referrals or results to my regular GP?
Yes. Ask the doctor during your appointment if you want a consultation summary, referral or relevant result sent to your regular GP. The doctor can arrange this.
What happens if a result or my symptoms need prompt attention?
Follow any instructions already given by the doctor or testing provider and seek prompt local care rather than waiting for a routine appointment if your symptoms worsen or you have been told the result needs prompt review. Call 000 for an emergency; a result notification tells you that a result is available but does not interpret it.
Do I still pay if the GP recommends face-to-face care during the consultation?
Yes. Once the GP consultation has started, the consultation fee applies, including when the GP recommends face-to-face care or another service. The fee is for the GP consultation and assessment, not a guaranteed outcome.
Am I charged if intake determines that the telehealth consultation should not proceed?
No. If intake makes that determination before the GP consultation, you receive a clear explanation, the consultation does not proceed and you are not charged. Once the GP consultation has started, the consultation fee applies, including when the GP recommends face-to-face care or another service.