Clinical decisions stay with the treating doctor.
Who makes clinical decisions at HerDoc?
The treating doctor makes the clinical decisions in a HerDoc appointment. HerDoc prepares the patient, supports the appointment workflow, and makes relevant context available, but the doctor assesses the patient and decides the clinical plan. That may include advice, diagnosis, treatment, prescribing where clinically appropriate and available, referrals, tests, certificates, follow-up, in-person care, or escalation.
HerDoc prepares the workflow; doctors make the decisions
HerDoc supports the steps around the appointment, including onboarding, booking, reminders, payment readiness, identification, healthcare identifier checks, Medicare or DVA details where applicable, consent, and patient support.
Those steps help keep appointments organised and consistent. They do not tell the doctor what diagnosis to make, what treatment to recommend, or what clinical outcome to choose.
Doctor-led clinical care
The treating doctor leads the consultation, asks the questions that matter, applies clinical judgement, and decides the clinical plan.
Depending on the consultation, that may include advice, diagnosis, treatment, documentation, prescribing where clinically appropriate and available, certificates, referrals, tests, follow-up, in-person care, or escalation.
Care is based on clinical judgement
A patient may come to the consult with a request or a preferred next step. The doctor considers that request in context; it is not a guaranteed outcome.
The doctor recommends the safest appropriate next step, whether that is an online care plan, a prescription, a certificate, a referral, tests, follow-up, in-person care, or another pathway.
Clinical records stay doctor-reviewed
Prepared notes, summaries, or administrative support material remain support material until the doctor reviews and accepts what belongs in the clinical record.
HerDoc AI does not diagnose, determine eligibility, prescribe, refer, or make clinical recommendations. Clinical responsibility remains with the doctor.
Efficient consults without shortcuts
HerDoc aims to make appointments more efficient by preparing the patient and reducing avoidable operational work around the consult.
That efficiency should support clinical standards and doctor judgement, not compress the consultation or reward automatic approval of requested outcomes.
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FAQs
Does HerDoc control the doctor's clinical decisions?
No. HerDoc supports the appointment workflow, but the treating doctor makes the clinical decisions. HerDoc does not decide the patient’s diagnosis, treatment, prescribing, referrals, tests, certificates, follow-up, or escalation.
Are requested outcomes guaranteed?
No. A patient request is considered by the treating doctor, but prescriptions, certificates, referrals, tests, treatment, follow-up, and online management are not guaranteed.
Does HerDoc AI decide whether a patient is eligible?
No. HerDoc AI supports administrative workflows only. It does not make clinical eligibility decisions, diagnose, treat, prescribe, refer, or decide clinical outcomes.