Phone GP appointments for everyday care
Can I talk to a GP by phone?
Yes. HerDoc offers GP phone appointments for everyday, non-emergency concerns. You book online, share what is going on before the consult, and a GP calls you for the appointment.
Online GP appointments for women
Book online, then speak by phone with an AHPRA-registered Australian GP.
GP care that fits women's lives
HerDoc supports general health, women's health and life-stage concerns, where telehealth is suitable.
How it works
Book online
Choose an appointment time that suits you.
Speak with an Australian GP
Talk by phone with an AHPRA-registered doctor. Your GP can provide advice and, where clinically appropriate, discuss prescriptions, certificates, referrals, pathology requests or follow-up guidance during the appointment.
Often suitable for
- General health and mental wellbeing
- Women's health, menopause and perimenopause
- Medication advice and prescriptions
- Medical certificates, referrals and pathology requests
Not for urgent care
HerDoc is not for emergencies, crisis support or symptoms that need immediate hands-on care.
- Chest pain, breathing difficulty or severe symptoms
- Sudden or rapidly worsening symptoms
- Mental health crisis or risk of harm
- Symptoms that need a physical examination
For urgent or severe symptoms, call 000 or seek emergency care.
When a phone GP consult can help
A phone GP appointment can be useful when you need to talk through a non-emergency concern, ask whether a symptom can start with telehealth, or request a certificate, prescription, referral or blood test.
Some concerns can start by phone; others need another consult format, examination, urgent care or a different pathway.
- Everyday non-emergency symptoms
- Follow-up questions
- Prescription renewals
- Medical certificates
- Specialist referrals
- Blood test requests
What to prepare
Prepare the main concern, when it started, current medicines, allergies, relevant health history, previous results and any specific question you want the GP to answer.
Good preparation helps the GP understand your concern and guide the next step, including whether another consult format or local care is needed.
- Symptom timing
- Medicines and allergies
- Relevant history
- Previous results or recent care
What your GP may suggest
After assessment, your GP will explain the next step. This may be advice or follow-up, a certificate or medication discussion, a referral or test discussion, or a recommendation for another consult format, in-person care or urgent care.
Prescriptions, certificates, referrals and tests are not automatic; they depend on the consult and the doctor’s assessment.
- Advice or follow-up
- Medication discussion where suitable
- Certificate, referral or test discussion
- In-person or urgent-care guidance
Costs and availability
HerDoc GP consultations start from $49 AUD.
Phone availability can vary by state, time of day and doctor availability.
- GP telehealth consults start from $49 AUD
- Phone availability can vary
When phone is not enough
Phone consults are not appropriate for emergencies, severe symptoms, rapidly worsening symptoms, symptoms needing immediate physical examination, or situations where safety cannot be assessed by phone.
If symptoms feel dangerous or unsafe, do not wait for a phone consult.
- Emergencies
- Severe pain or breathing difficulty
- Rapidly worsening symptoms
- Immediate mental health crisis
When telehealth may not be suitable
- Emergencies
- Symptoms needing immediate examination
- Severe or rapidly worsening symptoms
- Unsafe situations for phone assessment
When to seek urgent care
Call 000 or go to an emergency department for severe, sudden, rapidly worsening or dangerous symptoms.
- Chest pain
- Stroke signs
- Severe shortness of breath
- Severe pain or bleeding
- Immediate danger or risk of harm
Want to know when HerDoc launches?
HerDoc is preparing to launch and is not taking appointments yet. Join the waiting list for booking availability updates.
Related pages
FAQs
Can I ask about medication by phone?
Yes. You can discuss a medication or prescription question by phone. Prescribing is not guaranteed and depends on the doctor’s assessment.
Can I get a medical certificate after a phone consult?
Yes. You can discuss a certificate request by phone. Certificates are not automatic and depend on the consult and the doctor’s assessment.
What if the GP cannot assess me safely by phone?
The GP may recommend another consult format, in-person care, urgent care, tests, follow-up or another pathway.
Can I use a phone consult for sensitive concerns?
Yes. You can raise sensitive concerns in a phone consult. Emergencies, immediate danger and symptoms needing urgent examination should not wait for routine telehealth.