Mental health
Talk to a GP about anxiety or low mood
You can talk to a HerDoc GP about persistent worry, panic, low mood or changes in how you are functioning. You do not need to work out whether the cause is anxiety, depression, stress or something else before you ask for help.
Can I discuss anxiety or low mood with an online GP?
Yes. Describe the thoughts, feelings, physical sensations or changes in behaviour that concern you. It can help to talk through when they began, how often they happen and whether they affect sleep, appetite, concentration, work, study, relationships or routine tasks.
What may be useful to mention
The same experience can feel different from one person to another. A GP will consider the pattern and impact rather than relying on one symptom or a self-assigned label.
Physical symptoms can have several causes. New, intense or concerning symptoms may need urgent or face-to-face medical assessment rather than being assumed to be anxiety.
- worry that is hard to control or feeling tense and on edge
- sudden episodes of intense fear or panic-like symptoms
- sadness, emptiness, irritability or loss of enjoyment
- avoidance, withdrawal or difficulty completing usual activities
- changes in sleep, energy, appetite or concentration
- physical symptoms such as a racing heart, breathlessness, nausea or muscle tension
What the appointment can cover
During intake, select mental health as the reason for the appointment and answer the questions that follow. The GP may then ask about duration, triggers, previous episodes, medical history, family history and the effect on daily life. They may choose to use a questionnaire as one part of the assessment, but a questionnaire does not make a diagnosis by itself.
Depending on what they find, the GP may discuss information, possible care options, follow-up, referral, a Mental Health Treatment Plan, or whether another health professional or an in-person assessment is needed. No particular outcome can be promised before the consultation.
When telehealth may not be suitable
- Symptoms needing physical examination
- Rapidly worsening symptoms
- A phone assessment that does not provide enough information
When to seek urgent care
Call 000 for a life-threatening emergency. If you may act on thoughts of suicide or self-harm, cannot stay safe, or someone else is in immediate danger, call 000 or go to the nearest emergency department now.
- Chest pain or severe breathing difficulty
- Fainting or new neurological symptoms
- Immediate danger or inability to stay safe
- Possible suicide or self-harm action
Ready to talk when HerDoc launches?
Join the waiting list for news about access to HerDoc's online GP service. The waiting list is not monitored for health concerns and must not be used in an emergency.
Related pages
FAQs
Can I talk to an online GP about anxiety?
Yes. You can describe ongoing worry, fear, avoidance, panic-like episodes, physical sensations and how they affect your life. The GP will decide what can be assessed online and whether another form of care is needed.
Can I discuss low mood with an online GP?
Yes. Talk through how long the change has lasted and whether it affects enjoyment, motivation, energy, sleep, appetite or daily activities. Low mood has many possible contexts, so the GP will look at the broader picture.
What if I am not sure whether it is anxiety, depression or something else?
You do not need to identify a condition yourself. Describe what is happening in your own words, including emotional, physical and practical changes, and the GP can assess what further questions or care may be needed.
What symptoms or changes should I mention?
Mention anything that is new, persistent or affecting you, including worry, sadness, irritability, panic, withdrawal, loss of enjoyment and changes in sleep or appetite. Also describe physical symptoms, current medicines, substance use and significant recent events.
Can anxiety or low mood cause physical symptoms?
They can occur alongside symptoms such as tension, nausea, a racing heart, tiredness or changes in sleep. Similar symptoms can have physical causes, so do not assume anxiety or mood is the explanation without assessment.
Can I discuss panic or sudden episodes of intense anxiety?
Yes. Describe what happens, how quickly it begins, how long it lasts and whether there are triggers. Chest pain, severe breathing difficulty, fainting or unfamiliar symptoms may need immediate medical assessment.
Does it matter how long I have felt this way?
Duration and pattern help the GP understand what is happening. Talk through when you first noticed the change, whether it is continuous or episodic, and whether it is getting better, worsening or staying the same.
What if symptoms are affecting work, relationships or daily tasks?
Describe the practical impact, including missed work, withdrawal, conflict, reduced self-care or difficulty concentrating. Functional change is useful assessment information and may affect the recommended next step.
What will the GP ask during the appointment?
Questions may cover symptoms, safety, daily life, physical health, medicines, alcohol or other drugs, past experiences and current support. Some questions may feel personal, but you can ask why they are relevant.
Could a physical health issue be contributing to how I feel?
Yes. Physical conditions, hormonal changes, pain, sleep problems, medicines and substance use can affect mood or anxiety symptoms. The GP may recommend an examination or tests if the information available online is not enough.
Will I need to complete a questionnaire?
During intake, you will select mental health and answer follow-up questions about the reason for the appointment. The GP may also use a questionnaire if it helps their assessment. A questionnaire is one source of information and does not replace the GP's judgement or the broader conversation.
Can an online GP diagnose anxiety or depression?
The treating GP decides whether there is enough information to make a diagnosis and whether further assessment is required. HerDoc cannot guarantee a diagnosis in one online consultation.
Can the GP discuss treatment options?
Yes. The GP can discuss treatment and medicine options after assessing your circumstances. A prescription is not guaranteed. The GP may recommend an examination, tests, follow-up or care from your usual or an in-person doctor before prescribing.
Can I ask about a referral or mental-health treatment plan?
Yes. A HerDoc GP can assess whether a referral or Mental Health Treatment Plan is appropriate and prepare one where the consultation and current requirements support it. Neither is automatic, and a plan may take more than one consultation. HerDoc delivers a referral or plan provided by the GP electronically.
When do anxiety or low-mood symptoms need urgent help?
Get immediate help if you may harm yourself or another person, cannot stay safe, or are in immediate danger. Call 000 or go to an emergency department; the urgent mental-health help page lists Australian crisis contacts.