You do the consult. HerDoc runs the workflow around it.
How does the HerDoc doctor operating model work?
HerDoc prepares the patient and appointment before the call, the doctor leads the clinical consultation, and HerDoc supports the administration and follow-through afterwards. This gives the doctor an organised starting point while keeping clinical care and decisions doctor-led.
Before the consult: the patient arrives prepared
HerDoc supports onboarding, booking, reminders and appointment preparation so the patient and relevant context are ready before the call.
The doctor starts with an organised appointment rather than a loose enquiry or an unexplained call.
During the consult: the doctor leads the call
The doctor conducts the consultation, asks the questions that matter, applies clinical judgement and decides the clinical plan.
HerDoc keeps the appointment and relevant patient context together around that conversation.
After the consult: HerDoc supports follow-through
HerDoc supports the practical work that follows the consultation, including communication, documentation and relevant prescribing, referral, pathology, imaging, certificate or follow-up workflows.
The next step stays connected to the clinical plan decided by the doctor.
The doctor leads the clinical care
HerDoc supports the pathway around the appointment, but the treating doctor leads the clinical conversation and decides the clinical plan.
The workflow is there to support professional judgement, not replace it.
When telehealth is not appropriate
Telehealth is not for emergencies or symptoms that need immediate hands-on care. Some patients may need examination, local testing, urgent care, emergency care, or ongoing management with their usual GP.
When another pathway is needed, HerDoc supports clear escalation and follow-up instructions.
Interested in a professional conversation?
Register professional interest in HerDoc’s doctor workflow and how the operating model supports suitable telehealth consults. This is exploratory and does not confirm employment, roster access, income, patient volume, clinical approval, or platform access.
Related pages
FAQs
What happens after a HerDoc consultation?
HerDoc supports communication, documentation and the relevant prescribing, referral, pathology, imaging, certificate or follow-up workflow connected to the doctor's clinical plan.
Who makes the clinical decisions in the HerDoc operating model?
The treating doctor leads the consultation, applies professional judgement and decides the clinical plan. HerDoc supports the appointment workflow around that care.