Everyday GP care
See a GP online for cold and flu symptoms
Discuss non-severe cold and flu symptoms, symptom relief questions, and certificate assessment where clinically appropriate.
Telehealth may be appropriate for mild to moderate cold/flu symptoms without severe breathing issues.
Not for emergencies
- Call 000 or go to the nearest emergency department immediately.
- Possible stroke. Call 000 or go to the nearest emergency department immediately.
- For immediate help, call 000 or Lifeline at 13 11 14.
When telehealth can help
Issues we can usually help with online
- Runny nose
- Sore throat
- Mild cough
- Low-grade fever
- Certificate assessment for work or study
When to see a GP in person or go to ED
- Severe shortness of breath
- Chest pain
- High fever not responding to medication
- Severe dehydration
What to expect
Book a time that suits you. Our triage will ask about symptoms and any red flags.
The GP reviews your triage, asks clarifying questions, and decides on medication review questions, tests, or referrals where clinically appropriate.
You’ll leave with a plan and clear next steps. If red flags appear, we’ll direct you to ED or in-person care.
Also called: upper respiratory infection, uri, common cold, influenza.
Suitability: Mild to moderate cold/flu symptoms without severe breathing issues.
FAQs
What can HerDoc treat online?
Common non-emergency GP issues like UTIs, URIs, mild skin concerns, repeat medication review questions, certificates, and referrals.
What does a visit cost?
Standard GP telehealth visits start at $40 AUD; pharmacy, pathology, imaging, specialist and other external fees are separate.
Do you handle emergencies?
No. For chest pain, stroke signs, severe bleeding, or suicidal thoughts, call 000 or go to ED.
Clinical review
Clinical reviewers will be added to this page soon.